Pay What you Can

Interested in booking a counselling appointment?  Call and leave a message at 778-321-3054 or email with the following information:


First and last Name

Contact information (cellular and/or home)

Reason for call

and preference for counselling: “I would like to see a Clinical Counsellor for $35” in either Newton, Surrey, Downtown Eastside, Vancouver, White Rock, Abbotsford or Tri-cities

Or “I would like pay what you can services” in Newton, Downtown Eastside or Abbotsford

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NOTE: Our services are for those who are not eligible for other services in community (or face long wait lists) and/or who cannot afford traditional counselling service rates. Our free services have limits of 5 sessions, after which time a Client must provide proof of income to continue to access free services.

While our services may be free/‘pay what you can,’ we may charge a fee for missed appointments. Multiple missed appointments without advanced notice may result in cancellation of services or transfer of your file to another counsellor.


Current language capacity: English, Arabic, Bengali (minimum fees apply), Cantonese,  Farsi (minimum fees apply), Khmer (minimum fees apply), Korean (minimum fees apply), Mandarin, Punjabi, Spanish, Tagalog (minimum fees apply).




Offices locations: Newton, Surrey, Abbotsford, Gastown (Vancouver), New Westminster and White Rock. Note: not all ‘pay what you can’ services are available at all locations.

Also located at all of our sites is Cyndi’s Centre for Children, named in honour of educator and mother of two, Cyndi Thandi, MA, B Ed, BA, and offers specialized counselling and support services to children.


Moving Forward Family Services announces:

Walk-In Outpatient Counselling Clinic (for Intakes)

Looking for Counselling where you will not be turned away due to not being ‘eligible’ or because of your financial circumstances? Want services with minimal to no waits?

We believe emotional health services are as important as physical health, and just like you can go to your doctor / a walk-in clinic when you are needing to see a doctor for your physical health, we believe you should be able to have ‘walk-in’ services for emotional/mental health as well.

Therefore, we are now offering drop-in Open Intake at our Newton location! At intake you will see our intake workers who will conduct a short assessment/intake (no cost). You will then be given priority in seeing a counsellor (priority over clients who call and leave a text or voice message or e-mail and priority over those referred by paper referral).

Effective immediately our intakes will be held:

TUESDAYS 12 pm – 3 pm
THURSDAYS 3 pm – 6 pm
FRIDAYS 12 pm – 3 pm

Address: 103 – 12827 76th Avenue, Surrey
(corner of 128th and 76th, look for the All Care Medical Clinic). Entry is through room 101 (which faces towards out towards 128th Street).

If you cannot attend drop-in, you are still welcome to text/call 778-321-3054 or e-mail

Please do not drop-in at other times as sessions are otherwise by appointment and we have no admin available to meet with you

Coming soon: walk-in services at our Vancouver and other locations!

“Counselling Without Walls”

Coming Soon! 2017 MFF 2nd Annual Fundraiser Gala, Oct 28th. Watch for ticket sales in the next couple months

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”
– Margaret Mead

Cannot afford $100 – $150 or more per hour (if you can, we encourage you to look for Private Therapists within the Community), and do not want to wait for one-year or longer on a wait list for public services? Then contact us!

We operate on a ‘pay what you can’ service delivery model. If you can only pay a nominal amount (services are provided for as low as $5 per session) then that’s fine, we will not turn you away.  If you can pay, we expect that you should – however you can decide how much to pay (however, if you wish to see a Registered Clinical Counsellor, minimum fees apply).  Note if you have coverage for counselling services, you would be expected to access that coverage (and have it billed at traditional rates) before accessing our subsidized services.

If you can afford to pay  – know that what you pay goes right back into the agency and helps pay for program supplies, insurance and other expenses. Seeing 1000 clients a week, with 20-30 new clients per week, we operate as a collaborative with minimal administrative expenses.

Current Programs / Projects


























If you wish to donate to Moving Forward Family Services / Cyndi’s Centre (donations are eligible for tax receipts) you can do so onsite OR online:

We approach counseling through the  following techniques (but are not limited to):

  • Acceptance and commitment therapy (ACT)
  • Behavioural therapy
  • Cognitive behavioural therapy (CBT)
  • Cognitive therapy
  • Existential therapy
  • Gestalt therapy
  • Person-centered therapy (also known as “client-centred” counselling)
  • Solution-focused brief therapy
  • Family/Systemic therapy
  • Group therapy
  • Integrative
  • Interpersonal therapy
  • Mindfulness
  • Trauma-Informed Therapies
  • Narrative Therapy
  • Adlerian
  • Satir
  • EMDR (minimum fees apply)
  • Bioneurofeedback (minimum fees apply)

Our unique service delivery model is garnering attention! The Team at Moving Forward Family Services is honoured to receive:download

  • The 2017  Roopchand Seebaran Legacy Social Work Award for Advocacy
  • The 2016 Dr. Nancy Hall Public Policy Leadership Award (awarded by Canadian Mental Health Association, BC Branch)
  • The 2016 Inspiring Social Worker of the Year Award by the BC Association of Social Workers
  • The 2016 BC Public Health Association Award of Merit
  • 2016 Honourable Mention for Community Builder from the Surrey Leader Newspaper



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